Returns & Refunds Policy

At Vapes Market Australia, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns and refunds in accordance with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a replacement or refund if a product:

  • Has a major fault or defect
  • Is significantly different from its description or sample
  • Does not do what we said it would do
  • Is not fit for its intended purpose
  • Is not of acceptable quality

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery
  • The item must be in its original, unopened packaging (unless faulty)
  • You must provide proof of purchase (order number or receipt)
  • Faulty items may be returned regardless of whether packaging has been opened

Items Not Eligible for Return

Due to health and safety regulations, the following items cannot be returned unless faulty:

  • Opened or used disposable vapes
  • Opened e-liquid bottles
  • Used coils or pods
  • Items damaged through misuse or negligence

How to Request a Return

  1. Contact Us: Email sales@vapesmarketaustralia.com with your order number and reason for return
  2. Receive Authorisation: Our team will review your request and provide a Return Merchandise Authorisation (RMA) number within 48 hours
  3. Ship the Item: Package the item securely and ship it to the address provided with your RMA number
  4. Receive Your Refund: Once we receive and inspect the returned item, we’ll process your refund

Refund Process

Refunds are processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method:

  • BANK TRANSFER: 5-7 business days to appear on your statement
  • Pay ID: 3-5 business days
  • Crypto currencies: Refunded at the current market rate within 5-7 business days

Faulty or Damaged Products

If you receive a faulty or damaged product:

  • Contact us within 48 hours of delivery with photos of the damage
  • We will arrange a replacement or full refund at no additional cost to you
  • Return shipping for faulty items is covered by Vapes Market Australia

Shipping Costs for Returns

  • Faulty/Damaged Items: Return shipping paid by Vapes Market Australia
  • Change of Mind: Return shipping paid by the customer
  • Original shipping costs are non-refundable for change-of-mind returns

Exchanges

We’re happy to exchange unopened items for a different product of equal or greater value. For exchanges to a higher-value item, you’ll need to pay the difference. Contact us to arrange an exchange.

Contact Us

For any questions about our returns and refunds policy, please contact us:

Email: sales@vapesmarketaustralia.com

We’re committed to resolving any issues quickly and fairly in accordance with Australian Consumer Law.